Terms & Conditions
Preamble
By accessing or creating an account on this website or through any associated website or subdomain, you are agreeing to comply with the terms, conditions and disclaimers contained in this document. If you do not accept these Terms and Conditions, do not use or conduct any activities through this website.
Unless otherwise stated, this website is not associated or endorsed by any third party organization. Trademarks, service marks, registered trademarks, product and service names, and company names or logos that appear on the website are the property of their respective owners and are used due to service or other relationships.
These Terms of Service together with any other additional rules, terms and conditions that appear on the website or that specifically relate to and govern any particular event, game, software or tournament, constitute a legally binding agreement between Sunseven NV and you the player (the “Terms of Service”).
1) Enrollment Agreement
1.1 The following sets forth the terms, conditions and disclaimers governing the arrangement between you, the Player (hereinafter the “Player,” individually) and SunSeven N.V. (hereinafter “SSNV,” individually) and hereinafter jointly referred to as the “Parties.”
2) Description of service
2.1 The Services, including any updates, enhancements, new features, and/or the addition of any new Sites, are subject to these Terms of Service and any licence agreements, codes of conduct or posted rules, instructions or guidelines regarding a particular Service and any related Software and materials (as applicable, the ‘Licence Agreement’). If there is any conflict between these Terms of Service and the applicable License Agreement for a particular Service, SSNV or its licensors (the “Licensors”) shall resolve the conflict in its sole discretion.
2.2 SSNV reserves the right to modify the Sites, Services and Software and/or change the system specification requirements necessary to access and use the Services at any time and without prior notice.
3) Use of the service
3.1 All content on the website is for non-commercial use only.
3.2 The online gaming Services and related resources, including, without limitation, download areas, communication functionality and product information relating to the games (collectively ‘Services’) provided to you by SSNV via the website, subdomains and any other websites controlled by SSNV (the ‘Sites’) are subject to these Terms of Service.
3.3 The player may make use of the Services strictly in his/her non-professional capacity, on his/her own behalf and expressly not on the behalf of any other person or company. The Player may only make use of the Services for recreational and entertainment purposes, in accordance with these Terms and and Conditions, together with all applicable laws, rules, and regulation. Any use of the Services by a corporate player or for commercial purposes is prohibited.
3.4 Upon the suspicion of any use of the Services in breach of this article, the Company reserves the right to change or terminate any bonus offer, cancel any winnings and close the Player Accounts involved.
4) Eligibility
4.1 By using this website you confirm that you are at least 18 years old and legally competent to enter into and to contractually abide by the terms, conditions, representations and warranties set forth in this Agreement.
4.2 You are solely responsible for checking the laws regarding the use of internet gaming in the jurisdiction in which you are located to ensure that your registration with SSNV is legal.
4.3 The following territories are excluded, without limitation, Afghanistan, Australia, Antigua and Barbuda, Belgium, Bulgaria, China, Cuba, Cyprus, Denmark, France and its territories, Hong Kong, Iran, Iraq, Israel, Kahnawake, Libya, Macau, Malaysia, Netherlands Antilles, Republic of Serbia, Romania, Singapore, Spain, Sudan, Syria, the Philippines, Turkey, the USA and its territories) the United Kingdom and any other territory where your registration with SSNV is illegal.
5) Prohibition of multiple accounts
5.1 In order to prevent amongst other things collusion and money laundering, the use of multiple accounts by a Player is strictly prohibited. Upon the suspicion of the multiple registration by a Player or by Players acting in collusion or as a syndicate, the set-up of fictitious accounts or the use of front men, the Company reserves the right to change or terminate any bonus offer, cancel any winnings and close accounts of the Player(s).
6) Declaration with each deposit made
6.1 The Player declares with each deposit that the to be deposited funds rightfully belong to the Player and that these funds have not been obtained or are derived from any illegal means. The Company retains the right to request additional source of funds based on a case-by-case basis.
7) Maximum deposit per day
7.1 The maximum amount the player is allowed to deposit per day/24 hours is €5000 (or the equivalent in the Player Account currency). Any deposit above said maximum amount may be canceled and returned by the Company.
8) Source of funds requirement when making large deposits
8.1 The Company has the right to request the Player to provide to the Company source of funds when the Player makes/has made a deposit (or a cumulative deposit) of an amount greater than EUR 10,000 (of the equivalent in the Player Account currency).
9) Withdrawal to same person
9.1 The Player agrees that all deposits/withdrawals made to/from his/her Player Account, are transferred to/from bank account/s, debit/credit card/s, wallet or any other payment options available in the Player’s country, which belong solely to the Player and are in the Player’s name.
9.2 It is prohibited to make any withdrawal from a Player Account, bank account/s, debit/credit card/s, wallet or any other payment options which do not belong (solely) to the Player. This is in order to prevent that the Company transfers funds to persons who have not been duly identified by the Company, in accordance with anti-money laundering policies and regulations.
10) Maximum withdrawal amount per day and withdrawal maximized by max amount payment method
10.1 The Player may only withdraw the maximum amount of EUR 5000 (or the equivalent in the Player Account currency) in any twenty-four-hour period unless a larger amount has been agreed upon between the Player and the Company.
10.2 The Company may reject a withdrawal request if the suspicion arises that funds are being withdrawn for any fraudulent or money laundering reasons, pending the investigation thereto.
10.3 Notwithstanding the maximum withdrawal amount as defined in this article, the maximum withdrawal amount is limited by the limitations set by the payment method chosen by the Player when placing a deposit.
11) Transfer of rights and obligations
11.1 Seen the fact that an account is personal to that specific Player, whereby the Player has been identified, and that also the method of payments of any winnings is connected to the Player itself, in order to avoid possible money laundering, terrorist financing or other crimes, Player may not assign, sublicense or otherwise transfer or encumber in any manner whatsoever any of his/her rights or obligations under the Terms and Conditions.
11.2 In case the Player encumbers any of his/her rights under the Terms and Conditions, the player shall forfeit all his/her rights under the Terms and Conditions towards the Company.
11.3 In case by law, or by decision of a court the transfer of rights and/or obligations of the Player is deemed legal, all withdrawals shall be done through the same payment method and payment details chosen by the Player when placing a deposit, to ensure compliance with anti-money laundering policies and regulation.
12) Unfinished Games
12.1 In the event that you are unable or fail to finish a multi-stage game before signing out of the Site you must complete that same game the next time you sign in to the Site.
12.2 In the event of any discrepancy between the outcome displayed on Your Device and Our server, the result indicated on Our server shall govern the result of the Services. Moreover, You fully understand and agree that (without prejudice to Your other rights and remedies) SSNV records shall be the final authority in determining the terms and conditions of you accessing and using the Services, participating in the activity resulting therefrom and the circumstances in which they took place.
13) Locked/Closed Accounts
13.1 SSNV can, at their discretion, lock and/or permanently close a player’s account without prior notice.
13.2 If You have not logged into Your Account or otherwise not accessed or used it for a continuous period of twelve (12) months or longer Your Account shall be deemed to be dormant.
13.3 If Your Account becomes dormant and there is a remaining credit balance, we will charge a monthly administration fee of 5 EUR/GBP/USD/CAD/AUD/NZD or 50 SEK on Your dormant Account, which will continue until You determine where You would like the funds to be transferred, or the balance reaches nil. If Your Account balance is less than 5 EUR/GBP/USD/CAD/AUD/NZD or SEK 50, an administration charge equivalent to the remaining balance will apply and then no further charge will be levied. The deductions will stop if you reactivate your Account by making one or more wagers or transactions including a valid withdrawal or deposit.
14) Payment and Winnings
14.1 You can place bets on the Service only by using the credit held in your account. You can credit your account using a credit card, debit card or one of SSNV’s authorised electronic payment providers as well as alternative stores of value.
14.2 Winnings are subject to SSNV’s verification procedures before payment is made. SSNV may charge a fee for handling payments by cheque or by bank transfer. If for any reason we are unable to process your withdrawal to your selected payment method then the requested withdrawal will be returned to your gaming account.
14.3 Winnings are paid out during business hours which is Monday to Friday, 9am to 5pm GMT+2.
14.4 The maximum payout is €5,000 EUR per billing cycle. Winnings that are covered by third party insurance agents such as sweepstakes and lottery tickets will be paid out when the prize funds have been received.
14.5 You agree that SSNV may publish wins at its sole discretion using your chosen username and the amount won.
14.6 SSNV has a legal obligation to report big wins (“Big Wins”) of €5,000 or more to its Licensors and only once a Big Win has been approved by the Licensor, can SSNV legally payout a Big Win.
14.7 If it is reported that a Big Win was due to a malfunction with the Licensors software, the win will be determined to be an “Erroneous Winnings” and SSNV will have no obligation to payout such winnings.
14.8 SSNV has a legal obligation to identify irregular betting patterns that may be deemed to be due to a defect or error in the games which may result in Erroneous Winning. If such patterns and winnings are discovered, SSNV has no obligation to payout such winnings.
15) Protection of funds
15.1 We offer a basic level of protection of customer funds held with us. These funds are held in a ‘client account’ and are separate from any other company accounts but would form part of the assets of the business in the event of insolvency.
16) Promotional Awards
16.1 Free Spins promotions are only open to real money players invited by email.
16.2 Free Spins are usually awarded on specific games.
16.3 Free Spins expire within a maximum of seven days after players opt in to the promotion.
16.4 Winnings generated from free spins received for which no deposit is required, will have a maximum withdrawal of €100. Any withdrawal request for winnings in excess of this amount will result in only the maximum of €100 being processed with the remainder being removed from account balance.
16.5 Winnings from free spins will be credited to a players bonus balance and subject to 35X play-through (or as otherwise advised) before being withdrawn.
16.6 Free spins promotions are restricted to one free spins credit per player per household, even if there is more than one computer retained at the address. The identity of a user will be determined on the basis of all or any combination of the following: name, mailing address, e-mail address, IP address, credit/debit card number, computer, and any other forms of identification which may be required.
16.7 SSNV may, at its sole discretion, limit the eligibility of customers to participate in these promotions, for any reason whatsoever without notice to the end users. No correspondence will be entered into. SSNV’s decision will be considered final in the event of a dispute.
16.8 SSNV reserves the right to modify, alter, discontinue or terminate promotions at any time for any reason whatsoever without notice to the end users, using reasonable efforts to provide such notice in advance.
17) Discretionary Bonus Payments
17.1 Occasionally a discretionary bonus may be awarded. Once such a bonus has been credited to your casino bonus account it will be subject to 25X play-through before being available to be withdrawn.
18) Angleshooting
18.1 SSNV prohibits activities designed to give a player an unfair advantage even if such play is allowed within a strict interpretation of – or a loophole in – the rules. Any play considered conventionally unethical or unfair is prohibited.
19) Problem Gamblers
19.1 Anyone with a gambling problem must not open an account with, or play on, SSNV websites.
19.2 Should a player discover they have a gambling problem they should inform SSNV and cease playing immediately.
20) Player Funds
20.1 Should a player be found in violation of the casino rules or SSNV’s Terms & Conditions, we reserve the right to seize all of the funds in the player’s account (and to reverse any pending withdrawals).
21) Software License
21.1 Copyright in any Software relating to the Services that is made available to download from the Sites (‘Software’) is owned by SSNV and/or its Licensors. Use of the Software is governed by the terms of the applicable Licence Agreement. A user may not install or use any Software unless he or she agrees to the applicable Licence Agreement terms. If there are any inconsistencies between the relevant Licence Agreement and these Terms of Service, SSNV will determine which terms shall apply or take precedence at its sole discretion.
21.2 The Software is made available for download solely for use by Players according to the Licence Agreement and these Terms of Service. Players are expressly prohibited from reproducing or redistributing the Software except in accordance with the Licence Agreement.
21.3 Copying or reproducing the Software is expressly prohibited, unless such reproduction or redistribution is expressly permitted by the relevant Licence Agreement.
21.4 Subject to any express warranties in the relevant Licence Agreement, SSNV hereby disclaims all warranties and conditions with regard to the Software, including all warranties and conditions of merchantability, whether express, implied or statutory, fitness for a particular purpose, title non-infringement, and those arising from a course of dealing or usage of trade.
22) User content
22.1 SSNV’s representatives may monitor your communications on the Sites. SSNV does not monitor all of the third party content on the Sites. SSNV does not endorse, approve, or pre-screen any third party content on the Sites. SSNV does not assume any responsibility for any third party content on the Sites and SSNV expressly excludes, to the maximum extent permitted by law, liability for any third party content on the Sites.
22.2 SSNV has the right, but not the obligation, in its sole discretion to edit, refuse to post, or remove any third party content on the Sites.
22.3 In relation to any materials, in whatever format or media, you post or otherwise provide to the Site (a “Submission”), you hereby grant SSNV a non-exclusive, worldwide, royalty-free, perpetual and irrevocable license to use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, modify, translate and reformat your Submission. You expressly acknowledge that SSNV will not pay you for your Submission. SSNV may remove your Submission from the Site at any time. For each Submission, you represent that you have all the rights necessary for you to grant the license contained in this paragraph.
23) Restrictions and Conditions of use
23.1 As a condition of your use of the Services, you will not use the Services for any purpose that is unlawful or prohibited by the terms, conditions, and notices included in these Terms of Service or any relevant Licence
23.2 Agreement. You may not use the Services in any manner that could damage, disable, overburden, or impair any SSNV server, or the network(s) connected to any such server, or interfere with any other party’s use and enjoyment of any Services. You may not attempt to gain unauthorised access to any Services, other accounts, computer systems or networks connected to any SSNV server or to any of the Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Services. You may not reverse engineer, decompile or disassemble any Software, including any proprietary communications protocol used by such Software.
24) Termination of Account
24.1 SSNV has the right to terminate Services or suspend your account if it believes you are in breach of these Terms of Service.
24.2 You have the right to cancel your account or a particular subscription at any time. You understand and agree that, except as expressly provided by law, the cancellation of your account or a particular subscription is your sole right and remedy with respect to any dispute with SSNV or its licensors.
24.3 You may cancel your account or a particular subscription for a Service by following the procedures made available with the applicable Service. SSNV reserves the right to collect fees, surcharges or costs incurred before you cancel your account or a particular subscription. In the event that your account or a particular subscription is terminated, suspended or cancelled, no refund will be granted, no other credits (e.g. points or tokens) will be credited to you or converted to cash or other form of reimbursement, and you will have no further access to your account or anything associated with it (such as points or tokens). If your account is terminated or suspended by SSNV, SSNV shall have the right to terminate or suspend any of your other accounts.
25) Links to ThirdParty Sites
25.1 The Sites may contain advertising and sponsorship and other material from third parties which are beyond SSNV’s control. Those third parties are responsible for ensuring that material submitted for inclusion on the Site complies with all relevant laws and regulations. SSNV will not be responsible for any error or inaccuracy in any third party material, nor does the Company endorse any third parties whose material appears on the Site.
25.2 The Site may contain links to other Sites which are also outside SSNV’s control and are not covered by these Terms of Service. SSNV will not be liable for the content of any third party websites or the actions or omissions of their proprietors nor for the contents of third party advertisements and sponsorship on those Sites. SSNV does not endorse any third party Sites which have links from the Site. If you access those third party Sites you do so entirely at your own risk.
25.3 Any charges or obligations you incur in your dealings with third parties are your sole responsibility.
26) Disclaimer of Warranty; Limitation of Liability
26.1 Your use of the Sites, Services and Software, and the internet is at your sole risk. You acknowledge and agree that your sole and exclusive remedy for any dispute with SSNV is to stop using the Service, and to cancel your account(s).
26.2 The Sites, Services and Software, and any other third party Services and products, are provided on an ‘as is’ and ‘as available’ basis for your use, without warranties of any kind, either express or implied, unless such warranties are legally incapable of exclusion. SSNV provides the Services on a commercially reasonable basis and does not guarantee that you will be able to access or use the Services at times or locations of your choosing, or that SSNV will have adequate capacity for the Services as a whole or in any specific geographic area.
26.3 SSNV shall not be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever arising from or in any way connected with your use of the Services or Site, whether direct or indirect, including, without limitation, damage for loss of business, loss of profits, business interruption, loss of business information, or any other pecuniary or consequential loss (even where we have been notified by you of the possibility of such loss or damage).
26.4 Some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, the liability of SSNV shall be limited to the fullest extent permitted by law. Nothing in these Terms of Service shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our employees or agents.
27) General
27.1 These Terms of Service are governed by the laws of Curacao. You hereby irrevocably consent to submit to the jurisdictions of the Courts of Curacao.
27.2 You agree that no joint venture, partnership, employment, or agency relationship exists between you and SSNV (or its Licensors) arising from this agreement or your use of the Site, Services and/or Software.
27.3 These Terms of Service are written and are only available in English. If these Terms of Service are translated into another language the English version will prevail.
30.4 SSNV may assign this agreement in whole or in part, at any time. You hereby agree that SSNV’s licensors are third party beneficiaries under this agreement.
27.5 If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of this Agreement shall continue in effect.
27.6 This agreement, including the documents expressly incorporated by reference, constitute the entire agreement between you and SSNV with respect to the Services.
27.7 SSNV’s failure to enforce at any time any of the provisions of these Terms of Service or related License Agreements shall in no way be construed to be a present or future waiver of such provisions, nor in any way affect the right of any party to enforce each and every such provision thereafter.
27.8 Notwithstanding anything else in this agreement, no default, delay or failure to perform on the part of SSNV shall be considered a breach of this agreement if such default, delay or failure to perform is shown to be due to causes beyond the reasonable control of SSNV.
30.9 In the event of a Casino system malfunction all wagers are void. All games are played subject to the Casino’s standard terms and conditions and by connecting to the Casino you agree with the terms and conditions that are listed in the Casino software help files or web interfaces.
27.10 Each Party specifically covenants, agrees and acknowledges that it is responsible for the payment of its own taxes on all related income received from winnings and bets. In addition, the Parties acknowledge and agree that they are individually required to file all tax forms with the appropriate taxing authorities.
28) Privacy Policy
28.1 See the SSNV Privacy Policy relating to the collection and use of your personally identifiable information. The SSNV Privacy Policy forms part of these Terms of Service.
29) Complaints and Disputes
29.1 If any dispute arises out of the agreement governed by these terms and conditions, a representative of the director of the Company, will, within fourteen (14) workings days of a written request from the Player to the Company or when the director of the Company has been made aware of such a written request (should a representative of the director of the Company not be/have been directly addressed) enter into good faith conversations in effort to resolve the dispute.
29.2 If the dispute is not wholly resolved after the above mentioned conversations, the parties agree to enter into mediation in good faith to settle such a dispute and will do so in accordance with the [to be chosen ADR rules/procedures]. Unless otherwise agreed between the parties, within fourteen (14) working days of the aforementioned agreement to enter into mediation, the mediator will be nominated by the director of the Company. To initiate the mediation a party must give notice in writing to the other party to the dispute, referring the dispute to mediation (the “ADR Notice”).
29.3 Unless otherwise agreed, the mediation will start not later than eight (8) weeks after the date of the ADR Notice.
29.4 No party may commence any court proceedings/arbitration in relation to the dispute arising out of the agreement governed by these terms and conditions until it has attempted to settle the dispute by mediation and either the mediation has terminated, or the other party has failed to participate in the mediation, provided that the right to issue proceedings is not prejudiced by a delay.
30) MATERIAL
THE MATERIALS IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. SSNV, AND ITS INDEPENDENT SALES AGENTS, DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE CONTENT OR OTHER MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, SSNV, AND ITS INDEPENDENT SALES AGENTS, DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
SSNV DOES NOT WARRANT THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY INFORMATION CONTAINED ON THIS SITE. SSNV DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS AVAILABLE ON THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE MATERIALS, THIS SITE OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU, THE Player (AND NOT SSNV) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR AND CORRECTION TO COMPUTERS OR COMPONENTS.
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NONFEASANCE OR NEGLIGENCE, SHALL SSNV, OR ITS INDEPENDENT SALES AGENTS, BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE SITE OR ANY DOWNLOADED MATERIALS, EVEN IF SSNV OR ITS INDEPENDENT
SALES AGENT OR EMPLOYEES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL SSNV’s, AND ITS INDEPENDENT SALES AGENT’S TOTAL LIABILITY TO YOU FROM ANY AND ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, EQUITY OR OTHERWISE) EXCEED THE AMOUNT OF YOUR TICKET/BET AS CHARGED AND PAID TO SSNV. APPLICABLE LAW IN DIFFERENT JURISDICTIONS MAY PRECLUDE THE EXCLUSION OF IMPLIED WARRANTIES, OR SOME OF THE ABOVE LIMITATIONS OF LIABILITY, HOWEVER, TO THE FULLEST EXTENT LEGALLY POSSIBLE YOU AFFIRMATIVELY WAIVE ANY SUCH EXCLUSIONS AND PROTECTIONS, AS MAY APPLY TO YOU, AND COVENANT AND AGREE TO ACCEPT AS AND IN FULL CONSIDERATION OF ANY DAMAGES SUFFERED BY YOU, AS YOUR SOLE AND EXCLUSIVE REMEDY, THE REFUND OF THE TICKET PRICE ACTUALLY CHARGED OR THE BER PLACED TO YOU AND COLLECTED BY SSNV.
31) ENTIRE AGREEMENT
31.1 The Terms and Conditions contained herein, together with any documents or websites referred to herein, contain the entire Agreement between the Parties and supersedes any prior agreements or understandings whether written or oral. No oral explanation of the information, by any person or Party, shall alter the interpretation of the Terms and Conditions. In agreeing with the Terms and Conditions you acknowledge that you are not relying on any representations other than those contained herein. You acknowledge and agree that the total limit of liability on the part of SSNV, and its independent sales agents, regardless of the cause of action, is expressly limited to a refund of the bet placed or the cost of a ticket charged and collected by SSNV.
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